While information is fundamental in providing us with the ability to provide a superior travel service, our most important asset is our customers' trust. Keeping customer information secure, and using it only as our customers would want us to, is a top priority for all of us at Frontier Travel Pty Ltd.
Types of Personal Information we collect
The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. Frontier Travel Pty Ltd collects personal information that relates to travel bookings and associated purchases such as insurance and foreign exchange. For reservations we would generally collect your name, address, telephone numbers and other contact details. Depending on the nature of the travel that you are booking with us, we may also collect passport, birth date and other information as required by your itinerary. We do not collect sensitive information and Frontier Travel Pty Ltd will limit the collection and use of customer information in accordance with the National Privacy Principals issued by the Australian Privacy Commissioner.
Why we collect personal information
Generally, we collect, update and use personal information about you to carry on our business and to provide a range of products and services.
How we collect information
Generally, we collect personal information directly from you in the course of providing a product or service or when you have other dealings with us. We may collect and update that information over the phone, over the Internet, in person or when you write to us. We may also collect personal information through third parties such as our alliance and business partners. We may also collect that information when you participate in our marketing campaigns, competitions or surveys, in response to our advertising or direct mail.
Information about other travelers
How we use personal information
We may use your personal information to:
provide you with our products and services;
consider your request for a product or service;
provide you with information about other products and services that that may be of interest to you;
provide you with information about other products and services that that may be of interest to you.
assist in arrangements with suppliers (such as airlines, tour operators, car hire operators, hotels and insurance providers) in relation to the provision of a product or service; and
perform all other administrative and operational tasks (including risk management, systems development and testing, staff training, and market or customer satisfaction research).
How we store information
We store personal information in a combination of secure computer storage facilities and paper based files and other records. We have taken a number of steps to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure. We also take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.
When we may disclose your personal information
Frontier Travel Pty Ltd will always maintain control over the confidentiality of our customer information. We may, however, facilitate relevant offers from reputable companies. These companies are not permitted to retain any customer information unless the customer has specifically expressed interest in their products or services.
Because your privacy is important we will not sell, rent or trade your personal information without your consent. However, we may disclose personal information about you in the following circumstances:
Where we have contracted an external organisation to provide us with support services e.g. a mailing house or where our business partners need to provide you with information and offers about products and services. We impose strict requirements of security and confidentiality on third parties as to how they handle personal information. Outside parties are not allowed to use information about you for any purpose except to perform the services which we have asked them to provide.
Access to personal information
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, please contact us so that we can continue to provide you with our products and services. We undertake to promptly acknowledge and investigate any complaints about the way we manage personal information.
Please contact us if you do not wish for us to process or hold your data any more, or if you would like to access, correct, amend or delete any personal information that we have about you.
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Information Collected on the website
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
If you do not wish to use a cookie, you can adjust your browser settings to reject cookies or notify you when they are being used.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
This web site contains links to other sites. Please be aware that Frontier Travel Pty Ltd is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site, to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
02 9331 0037 or write to us at:
Frontier Travel Pty Ltd,
101/161 Walker Street
North Sydney NSW 2010
Please contact us as above if you do not wish for us to process or hold your data any more, or if you would like to access, correct, amend or delete any personal information that we have about you.
If your complaint is not satisfactorily resolved, you may lodge a complaint with the Federal Commissioner. For more information on privacy, you can contact the Privacy Commissioner’s hotline service on 1300 363 992 or visit the Australian Federal Privacy Commissioner’s website at www.privacy.gov.au.