Updated: Jul 8
by Roland Howlett
While we may not be an essential service, there's no denying your Frontier Travel managers have been on the front line of our own during the COVID-19 pandemic.
We have worked tirelessly with many of you to cancel, re-arrange and refund bookings, which has involved endless hours on hold with airlines and suppliers, going into battle for you and your bottom dollar.
Each case presented its own unique set of circumstances, from reuniting loved ones to cancelling important family milestones planned well in advance.
It has been our pleasure to be there with you and find the way through the complexity of this extraordinary period and your reviews on Facebook and Google have touched us.
Our client Catherine said "it's good to know that I feel you've got my back" when we were able to secure a cruise refund for her". Freesia was relieved we could negotiate a credit for flights she had booked and said it was a blessing during this stressful and uncertain time and Kim was tremendously grateful we could arrange to bring her son home from London as the airports were closing around him.
Comfort. Security. Protection. Three services we happily provide to clients in our Frontier family. Three very important reasons a travel advisor is your most valuable travel accessory. Not just for international travel and planning the perfect itinerary, but for every trip. From the domestic holidays to vacations closer to home you will no doubt be taking in the short term.
Why? We are experts in the industry and know the ins and outs of the industry better then anyone. Most importantly, we are experts in the fine print. We are here to make sure you and your travel plans are protected, that you always have an advocate on your side so that your holiday is exactly that, a holiday. Leave the stress to us, let us fight the battles so the only headache on your holiday comes from an extra glass of vino at dinner.
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